At Dunday’s Clothing Store, we process orders quickly to ensure your items arrive as fast as possible. However, we understand that plans can change, and you may need to cancel or modify your order.

Please review our policy and guidelines below:

The 12-Hour Window

You can request to cancel or modify your order within 12 hours of placing it.

Once this 12-hour window has passed, your order enters our fulfillment system and begins processing. At that stage, we are unable to cancel or make changes to your order, and it will be shipped out as scheduled.

Order Cancellation

Canceling an eligible order within the 12-hour window is completely FREE. There are no processing or restocking fees applied to cancellations.

Once your cancellation request is approved, your refund will be processed immediately back to your original payment method. Please allow up to 5 business days for the funds to reflect in your account, depending on your financial institution.

Order Modification

Within the 12-hour window, you can request changes such as:

  • Updating or correcting your shipping address.
  • Changing the size or color of your products (Men’s Shirts, Women’s Shirts and Dresses).
  • Adding or removing items from your order.

How to Request a Cancellation or Modification

To ensure your request is processed before the 12-hour cutoff, please contact us immediately using the instructions below:

  • Step 1: Send an email to support@dundays.com.
  • Step 2: Use the subject line: “Cancellation Request – Your Order Number” or “Modification Request – Your Order Number”.
  • Step 3: In the body of the email, clearly state your full name and the specific details of your request (e.g., the correct shipping address or the items you wish to change).

What if the 12-Hour Window has Passed?

If your order has already been processed or shipped, we cannot stop the delivery. Once you receive the package, you are welcome to follow our Return & Refund Policy to return the unwashed, unworn shirts and dresses for a refund or exchange.

Contact Us

If you have any urgent questions regarding your order, please reach out during our support hours:

Address: 49 N Main St, Gloversville, NY 12078, United States

Email: support@dundays.com

Phone: +1 (518) 725-4213

Support Time (EST):
Tuesday – Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 1:00 PM
Sunday & Monday: Closed