At Dunday’s Clothing Store, we want you to be completely satisfied with your purchase of our men’s shirts. If you are not entirely happy with your order, we are here to help with a straightforward return and exchange process.

Return Window

We offer a 30-day return window from the date of delivery. Requests submitted after this period may not be eligible for a return or refund.

Return Method

All returns must be completed by mail. Customers must use the prepaid return shipping label provided by our support team to mail the items back to us.

Eligible Reasons for Return

Customers may request a return under the following circumstances:

  • The item does not fit or is no longer suitable for their needs.
  • Personal reasons or change of preference.
  • The product is defective, damaged, not as described, or incorrect (wrong item, size, or model).

Return Conditions

To be eligible for a return, your shirts (including Men’s Shirts, Women’s Shirts and Dresses) must meet the following conditions:

  • The product must be unworn, unwashed, and in its original condition.
  • Items must be returned with all original tags attached and in their original packaging.
  • The product must not show signs of alterations, stains, or odors (such as perfume or smoke).
  • No damage caused by customer misuse or improper handling.

Returns that do not meet these conditions may be refused or sent back to the customer.

How to Request a Return

To initiate a return, please follow these steps:

Step 1: Prepare Required Information

  • Order number
  • Full name and shipping address
  • Proof of purchase
  • Clear photos and/or videos (required if the item arrived damaged, defective, or incorrect)

Step 2: Contact Us via Email

Send your request to support@dundays.com with the subject line: “Return Request – Your Order Number”.

Step 3: Receive Your Return Label

Our team will review your request within our operational hours. Once approved, we will email you a prepaid return shipping label along with detailed mailing instructions.

Step 4: Pack and Ship Your Item

Carefully repackage the products in their original packaging, attach the provided prepaid return shipping label securely to the outside of the package, and drop it off at the designated mail/carrier location.

Important Note: Returns sent back to our address without prior authorization and a valid store-issued return label will not be accepted.

Fees and Costs

Restocking Fee

We believe in a transparent shopping experience. Dunday’s Clothing Store does not charge any restocking fees for approved returns.

Return Shipping Fee

  • For Defective, Damaged, or Incorrect Items: If the return is due to our error, return shipping costs are fully covered by us. You will receive a prepaid return label at no cost.
  • For Personal Reasons or Change of Mind: For standard returns (such as wrong size selection or change of preference), a return shipping fee will be deducted from your final refund amount to cover the cost of the return label.

Exchanges

We gladly accept exchanges for eligible items if you need a different size or color, subject to product availability. The exchange process follows the same steps as a return. Once your original item is received and inspected via mail, your replacement order will be processed and shipped to you.

Refund Process

Once your returned item is received at our facility and inspected to ensure it meets our return conditions (typically within 1 to 2 business days), we will send you an email to notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5 business days.
  • Refunds will be issued strictly to the original payment method used at checkout.
  • For items that are defective or incorrect due to our error, customers will receive a full refund, including any original shipping fees.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please reach out to us:

Address: 49 N Main St, Gloversville, NY 12078, United States

Email: support@dundays.com

Phone: +1 (518) 725-4213

Support Time (EST):
Tuesday – Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 1:00 PM
Sunday & Monday: Closed