Q: What is the shipping cost for an order?
A: A flat shipping fee of $5.95 per order applies to all domestic shipments.
Q: Where does Dunday’s Clothing Store ship?
A: We currently ship exclusively to addresses within the United States.
Q: How long will it take to receive my order?
A: The total estimated delivery time is 4 – 7 business days from the date of order confirmation. This includes 1 – 2 business days for processing and 3 – 5 business days for shipping time.
Q: What is your policy for a lost package?
A: If your order has not been successfully delivered within 14 days of the shipment date, you will be eligible for a full refund.
Q: Can I cancel or modify my order after placing it?
A: Yes, you can request to cancel or modify your order within a window of 12 hours of placing it. Once this window has passed, the order cannot be canceled or changed.
Q: Is there a fee to cancel an order?
A: Canceling an eligible order within the 12-hour window is completely FREE.
Q: How long does a refund take after an order is successfully canceled?
A: Once your cancellation request is approved, the refund will be processed immediately back to your original payment method, which typically takes up to 5 business days to reflect in your account.
Q: What is the return window for items?
A: You have up to 30 days from the exact date your package was delivered to request a return, refund, or exchange.
Q: What conditions must items meet to be eligible for return?
A: Items must be unworn, unwashed, and in their original, pristine condition. They must include all original product tags attached and be free from any scents, makeup stains, or deodorant marks.
Q: Are there any restocking fees for returns?
A: No, we do not charge any restocking fees for approved returns.
Q: Who pays for the return shipping cost?
A: The customer is responsible for the return shipping cost (which is deducted from the refund) if the return is due to a change of mind or size preference. The store covers the return shipping cost entirely if the return is due to our error (damaged, defective, or incorrect item received).
Q: Can I exchange an item for a different size or color?
A: Yes, we accept exchanges for a different Size or Color of the same item, subject to current inventory levels.
Q: How long will it take for my refund to be processed once I send back a return?
A: After your return is received and passes inspection (which takes 1 to 2 business days), the refund will be credited back to your original payment method within 5 business days.
Q: What payment methods are accepted at checkout?
A: We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal.
Q: Is my credit card information secure?
A: Yes, all transactions are processed through secure payment systems using industry-standard encryption (SSL). Dunday’s Clothing Store does not store, access, or retain your full credit card numbers or private financial credentials.